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How to use ServiceNow with VS Code

You want ServiceNow inside VS Code so it can triage incoming incidents, resolve recurring service desk questions, open and route new incidents, and order approved employee equipment — without you copy-pasting between tabs. Here is the whole setup, once.

Create your ServiceNow gateway

The gateway is the thing VS Code connects to, and it is where you decide which ServiceNow tools an agent may use. You create it once and every client reuses it.

  1. Create an Arcade account

    Sign up and open the dashboard. The free tier is enough to follow this through.

  2. Create an MCP Gateway and select your ServiceNow tools

    In the dashboard, create a gateway and pick the ServiceNow tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.

  3. Copy your gateway URL

    Every client below needs it.

    https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>

Create a ServiceNow gateway Opens the gateway builder in your Arcade dashboard.

Connect the gateway to VS Code

  1. Add the server

    VS Code 1.107.0 or higher. Command Palette → MCP: Add Server… → choose HTTP, paste your gateway URL, and name it something like mcp-arcade.

  2. Start it and authenticate

    Click Start next to the server in mcp.json or under Extensions → MCP Servers - Installed, then approve the Arcade sign-in and consent screens.

  3. Try it out

    Open the chat pane, switch to Agent mode, and ask it to use one of your ServiceNow tools.

Full VS Code guide in the docs steps verified 2026-08-13

Get started with these ServiceNow prompts

VS Code can now act on your ServiceNow account. Click a prompt to copy it.

Use tool permissions to separate read access from writes, and require approval before an agent creates incidents, adds notes, updates records, or orders catalog items. Pair it with Contextual Access policies so an agent can investigate a ticket without being able to make changes or place requests.

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