GitHub Copilot How to use ServiceNow with GitHub Copilot
You want ServiceNow inside GitHub Copilot so it can triage incoming incidents, route unresolved work, resolve requests from the service catalog, and investigate a recurring service issue — without you copy-pasting between tabs. Here is the whole setup, once.
Create your ServiceNow gateway
The gateway is the thing GitHub Copilot connects to, and it is where you decide which ServiceNow tools an agent may use. You create it once and every client reuses it.
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Create an Arcade account
Sign up and open the dashboard. The free tier is enough to follow this through.
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Create an MCP Gateway and select your ServiceNow tools
In the dashboard, create a gateway and pick the ServiceNow tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
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Copy your gateway URL
Every client below needs it.
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
Connect the gateway to GitHub Copilot
JetBrains IDEs do not support remote MCP servers with Dynamic Client Registration — configure the gateway as “Arcade Headers” in the dashboard first. Setup also differs on Visual Studio, Eclipse and Xcode; check the docs for yours.
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In VS Code
Copilot picks up MCP servers configured in VS Code automatically, so follow the VS Code steps and you are done.
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In JetBrains IDEs
Copilot icon → Open Chat → Agent mode → tools icon → “+ Add More Tools…”, which opens mcp.json.
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Add the gateway with Arcade Headers
{ "servers": { "mcp-arcade": { "url": "https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>", "requestInit": { "headers": { "Authorization": "Bearer {arcade_api_key}", "Arcade-User-ID": "{arcade_user_id}" } } } } }
Full GitHub Copilot guide in the docs steps verified 2026-08-13
Get started with these ServiceNow prompts
GitHub Copilot can now act on your ServiceNow account. Click a prompt to copy it.
Use tool permissions to separate read access from writes, and require approval before an agent creates incidents, adds notes, updates records, or orders catalog items. Pair it with Contextual Access policies so an agent can investigate a ticket without being able to make changes or place requests.
