Cursor

How to use ServiceNow with Cursor

You want ServiceNow inside Cursor so it can triage incoming incidents, resolve recurring service desk questions, open and route new incidents, and order approved employee equipment — without you copy-pasting between tabs. Here is the whole setup, once.

Create your ServiceNow gateway

The gateway is the thing Cursor connects to, and it is where you decide which ServiceNow tools an agent may use. You create it once and every client reuses it.

Create an Arcade account

Sign up and open the dashboard. The free tier is enough to follow this through.
Create an MCP Gateway and select your ServiceNow tools

In the dashboard, create a gateway and pick the ServiceNow tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
Copy your gateway URL

Every client below needs it.
```
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
```

Create a ServiceNow gateway Opens the gateway builder in your Arcade dashboard.

Connect the gateway to Cursor

Heads up

Cursor does not refresh MCP OAuth tokens automatically. For a persistent connection, set Authorization to “Arcade Headers” on the gateway in the dashboard.

Open MCP settings

Command Palette (⌘⇧P / Ctrl+Shift+P) → Open MCP Settings, then click “New MCP Server”.

Add the gateway to mcpServers

{
  "mcpServers": {
    "mcp-arcade": {
      "url": "https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>"
    }
  }
}

Try it out

Ask Cursor to use one of your ServiceNow tools.

Full Cursor guide in the docs steps verified 2026-08-13

Get started with these ServiceNow prompts

Cursor can now act on your ServiceNow account. Click a prompt to copy it.

Use tool permissions to separate read access from writes, and require approval before an agent creates incidents, adds notes, updates records, or orders catalog items. Pair it with Contextual Access policies so an agent can investigate a ticket without being able to make changes or place requests.

How to use ServiceNow with Cursor

Create your ServiceNow gateway

Create an Arcade account

Create an MCP Gateway and select your ServiceNow tools

Copy your gateway URL

Connect the gateway to Cursor

Open MCP settings

Add the gateway to mcpServers

Try it out

Get started with these ServiceNow prompts

Ready to actually ship your agent?