Claude Code How to use ServiceNow with Claude Code
You want ServiceNow inside Claude Code so it can triage incoming incidents, resolve recurring service desk questions, open and route new incidents, and order approved employee equipment — without you copy-pasting between tabs. Here is the whole setup, once.
Create your ServiceNow gateway
The gateway is the thing Claude Code connects to, and it is where you decide which ServiceNow tools an agent may use. You create it once and every client reuses it.
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Create an Arcade account
Sign up and open the dashboard. The free tier is enough to follow this through.
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Create an MCP Gateway and select your ServiceNow tools
In the dashboard, create a gateway and pick the ServiceNow tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
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Copy your gateway URL
Every client below needs it.
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
Connect the gateway to Claude Code
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Add the gateway as a remote HTTP MCP server
claude mcp add arcade --transport http "<YOUR_ARCADE_GATEWAY_URL>"
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Verify it was added
claude mcp get arcade claude mcp list
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Try it out
Open Claude Code in your project and ask it to use one of your ServiceNow tools.
Full Claude Code guide in the docs steps verified 2026-08-13
Get started with these ServiceNow prompts
Claude Code can now act on your ServiceNow account. Click a prompt to copy it.
Use tool permissions to separate read access from writes, and require approval before an agent creates incidents, adds notes, updates records, or orders catalog items. Pair it with Contextual Access policies so an agent can investigate a ticket without being able to make changes or place requests.
