GitHub Copilot How to use Zendesk with GitHub Copilot
You want Zendesk inside GitHub Copilot so it can triage an incoming ticket queue, find answers for recurring support issues, prepare ticket replies for review, and close resolved support tickets — without you copy-pasting between tabs. Here is the whole setup, once.
Create your Zendesk gateway
The gateway is the thing GitHub Copilot connects to, and it is where you decide which Zendesk tools an agent may use. You create it once and every client reuses it.
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Create an Arcade account
Sign up and open the dashboard. The free tier is enough to follow this through.
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Create an MCP Gateway and select your Zendesk tools
In the dashboard, create a gateway and pick the Zendesk tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
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Copy your gateway URL
Every client below needs it.
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
Connect the gateway to GitHub Copilot
JetBrains IDEs do not support remote MCP servers with Dynamic Client Registration — configure the gateway as “Arcade Headers” in the dashboard first. Setup also differs on Visual Studio, Eclipse and Xcode; check the docs for yours.
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In VS Code
Copilot picks up MCP servers configured in VS Code automatically, so follow the VS Code steps and you are done.
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In JetBrains IDEs
Copilot icon → Open Chat → Agent mode → tools icon → “+ Add More Tools…”, which opens mcp.json.
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Add the gateway with Arcade Headers
{ "servers": { "mcp-arcade": { "url": "https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>", "requestInit": { "headers": { "Authorization": "Bearer {arcade_api_key}", "Arcade-User-ID": "{arcade_user_id}" } } } } }
Full GitHub Copilot guide in the docs steps verified 2026-08-13
Get started with these Zendesk prompts
GitHub Copilot can now act on your Zendesk account. Click a prompt to copy it.
Use tool permissions to let an agent read tickets and search articles without giving it permission to change ticket records. Pair it with Contextual Access policies so comments and ticket resolution require approval.
