Cursor

How to use Zendesk with Cursor

You want Zendesk inside Cursor so it can triage an incoming ticket queue, find answers for recurring support issues, prepare ticket replies for review, and close resolved support tickets — without you copy-pasting between tabs. Here is the whole setup, once.

Create your Zendesk gateway

The gateway is the thing Cursor connects to, and it is where you decide which Zendesk tools an agent may use. You create it once and every client reuses it.

Create an Arcade account

Sign up and open the dashboard. The free tier is enough to follow this through.
Create an MCP Gateway and select your Zendesk tools

In the dashboard, create a gateway and pick the Zendesk tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
Copy your gateway URL

Every client below needs it.
```
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
```

Create a Zendesk gateway Opens the gateway builder in your Arcade dashboard.

Connect the gateway to Cursor

Heads up

Cursor does not refresh MCP OAuth tokens automatically. For a persistent connection, set Authorization to “Arcade Headers” on the gateway in the dashboard.

Open MCP settings

Command Palette (⌘⇧P / Ctrl+Shift+P) → Open MCP Settings, then click “New MCP Server”.

Add the gateway to mcpServers

{
  "mcpServers": {
    "mcp-arcade": {
      "url": "https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>"
    }
  }
}

Try it out

Ask Cursor to use one of your Zendesk tools.

Full Cursor guide in the docs steps verified 2026-08-13

Get started with these Zendesk prompts

Cursor can now act on your Zendesk account. Click a prompt to copy it.

Use tool permissions to let an agent read tickets and search articles without giving it permission to change ticket records. Pair it with Contextual Access policies so comments and ticket resolution require approval.

How to use Zendesk with Cursor

Create your Zendesk gateway

Create an Arcade account

Create an MCP Gateway and select your Zendesk tools

Copy your gateway URL

Connect the gateway to Cursor

Open MCP settings

Add the gateway to mcpServers

Try it out

Get started with these Zendesk prompts

Ready to actually ship your agent?