Claude Code How to use Zendesk with Claude Code
You want Zendesk inside Claude Code so it can answer tickets from the knowledge base, triage an overloaded support queue, add updates to waiting customers, and close resolved support tickets — without you copy-pasting between tabs. Here is the whole setup, once.
Create your Zendesk gateway
The gateway is the thing Claude Code connects to, and it is where you decide which Zendesk tools an agent may use. You create it once and every client reuses it.
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Create an Arcade account
Sign up and open the dashboard. The free tier is enough to follow this through.
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Create an MCP Gateway and select your Zendesk tools
In the dashboard, create a gateway and pick the Zendesk tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
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Copy your gateway URL
Every client below needs it.
Connect the gateway to Claude Code
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Add the gateway as a remote HTTP MCP server
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Verify it was added
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Sign in to Arcade
Start Claude Code, run /mcp, pick arcade and choose Authenticate. Approve the Arcade sign-in that opens in your browser.
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Try it out
Open Claude Code in your project and ask it to use one of your Zendesk tools. The first time it calls a Zendesk tool, Arcade replies with an authorization link. Open it, sign in to Zendesk and approve access, then ask again. You do this once per account.
Get started with these Zendesk prompts
Claude Code can now act on your Zendesk account. Copy a prompt and paste it in.
answer tickets from the knowledge base
Review open Zendesk tickets that have not been updated today. Search the Help Center for an answer to each one, identify which tickets can be answered from existing articles, and return the ticket IDs, suggested replies, and matching article titles. Do not comment yet.
triage an overloaded support queue
List the open Zendesk tickets and summarize the ones that need attention first. For each, return the ticket ID, current conversation summary, customer issue, and recommended next step. Do not change any tickets.
add updates to waiting customers
Find the Zendesk tickets in this queue that need a customer update, read their full conversations, and add a concise comment with the latest status I provide. Return each ticket ID and the exact comment added, and ask for approval before posting if the wording is ambiguous.
close resolved support tickets
Review the Zendesk tickets in this list and identify the ones that are clearly resolved from their conversations. Show me the ticket IDs and a proposed final comment first; after I approve, add the comment and mark only those tickets as solved.
Use tool permissions to let an agent read tickets and search articles without giving it permission to change ticket records. Pair it with Contextual Access policies so comments and ticket resolution require approval.
