Claude Code How to use Zendesk with Claude Code
You want Zendesk inside Claude Code so it can triage an incoming ticket queue, find answers for recurring support issues, prepare ticket replies for review, and close resolved support tickets — without you copy-pasting between tabs. Here is the whole setup, once.
Create your Zendesk gateway
The gateway is the thing Claude Code connects to, and it is where you decide which Zendesk tools an agent may use. You create it once and every client reuses it.
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Create an Arcade account
Sign up and open the dashboard. The free tier is enough to follow this through.
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Create an MCP Gateway and select your Zendesk tools
In the dashboard, create a gateway and pick the Zendesk tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
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Copy your gateway URL
Every client below needs it.
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
Connect the gateway to Claude Code
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Add the gateway as a remote HTTP MCP server
claude mcp add arcade --transport http "<YOUR_ARCADE_GATEWAY_URL>"
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Verify it was added
claude mcp get arcade claude mcp list
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Try it out
Open Claude Code in your project and ask it to use one of your Zendesk tools.
Full Claude Code guide in the docs steps verified 2026-08-13
Get started with these Zendesk prompts
Claude Code can now act on your Zendesk account. Click a prompt to copy it.
Use tool permissions to let an agent read tickets and search articles without giving it permission to change ticket records. Pair it with Contextual Access policies so comments and ticket resolution require approval.
