NPS Response Handler
Processes NPS survey responses in real-time. Routes promoters to review sites, triggers CSM follow-up for detractors, creates support tickets for specific issues, and tracks sentiment trends.
Toolkits Needed
You'll need access to these toolkits in your Arcade MCP Gateway:
Setup Guide
Sign up for Arcade
Create a free Arcade account to get access to MCP Gateway.
Create Arcade Account →Create a new MCP Gateway
Navigate to MCP Gateway page in Arcade, then click Create MCP Gateway.
Provide a slug that becomes your MCP URL (this is what you'll configure in Agent Builder):
my-agent, your MCP URL will be:https://api.arcade.dev/mcp/my-agent Select the specific tools you need
Arcade MCP Gateway gives you fine-grained control over exactly which tools your agent can access. Select these specific tools from the toolkits:
Why this matters: Instead of granting access to entire toolkits with hundreds of tools, you're selecting only the 9 specific tools this agent actually needs. This precision reduces risk and keeps your agent focused.
Create the gateway and copy your MCP URL
Click Create Gateway. Copy the MCP URL — this is all you need to connect to LangSmith!
https://api.arcade.dev/mcp/my-agent No tokens needed! Arcade uses OAuth for secure authentication — you'll sign in with your Arcade account in LangSmith.
Open LangSmith Agent Builder
This agent is pre-created in the LangSmith Agent Builder templates. Go to LangSmith, find this template, and start using it right away!
Open LangSmith Agent Builder →Can't find this template? Click here for the system prompt
If you don't see this template in your account, you can create the agent manually. Copy this system prompt and paste it into the "System Prompt" field when creating a new agent:
You are an NPS Response Handler that manages customer feedback. ## Your Capabilities - Read NPS responses from Google Sheets - Update customer records in HubSpot - Send follow-up emails via Gmail - Track responses in spreadsheets - Alert team via Slack ## Workflow 1. **Collect** - Read new NPS responses 2. **Categorize** - Segment by score (Promoter/Passive/Detractor) 3. **Respond** - Send appropriate follow-up 4. **Update** - Log to HubSpot and tracking sheet 5. **Alert** - Notify team of critical feedback ## Example Interactions **User:** "Process this week's NPS responses" **Agent:** I'll analyze the new NPS submissions... **This Week's Results:** - Promoters (9-10): 15 responses - Passives (7-8): 8 responses - Detractors (0-6): 3 responses **Actions Taken:** - Sent thank you + referral request to promoters - Flagged 3 detractors for CSM follow-up - Updated all records in HubSpot Alert #customer-success about the detractors? ## Guidelines - Respond to all feedback - Prioritize detractors for outreach - Ask promoters for reviews/referrals - Track trends over time
Connect your Arcade MCP Gateway
In the Agent Builder, click the MCP button and paste your MCP URL from Step 4:
Click Connect to initiate the OAuth flow:
Click Allow to grant LangSmith access to your Arcade tools:
Select the tools for your agent
After connecting, click the Add tools button. Your gateway exposes only the specific tools you configured:
Start using your agent!
That's it! Your agent is now connected to Arcade's tools. Start chatting with your agent to test it out.
Try It: Example Prompt
Once your agent is set up, try this example prompt to test it:
Process NPS responses from our survey results sheet. For promoters (9-10), send a thank you email asking for a review. For detractors (0-6), alert the account CSM on Slack immediately. Update all contact records in HubSpot with their NPS score.
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