Customer Feedback Synthesizer
Aggregates customer feedback from support tickets, NPS comments, reviews, and sales calls. Uses AI to identify themes, sentiment trends, and feature requests. Creates actionable product insights.
Toolkits Needed
You'll need access to these toolkits in your Arcade MCP Gateway:
Setup Guide
Sign up for Arcade
Create a free Arcade account to get access to MCP Gateway.
Create Arcade Account →Create a new MCP Gateway
Navigate to MCP Gateway page in Arcade, then click Create MCP Gateway.
Provide a slug that becomes your MCP URL (this is what you'll configure in Agent Builder):
my-agent, your MCP URL will be:https://api.arcade.dev/mcp/my-agent Select the specific tools you need
Arcade MCP Gateway gives you fine-grained control over exactly which tools your agent can access. Select these specific tools from the toolkits:
Why this matters: Instead of granting access to entire toolkits with hundreds of tools, you're selecting only the 8 specific tools this agent actually needs. This precision reduces risk and keeps your agent focused.
Create the gateway and copy your MCP URL
Click Create Gateway. Copy the MCP URL — this is all you need to connect to LangSmith!
https://api.arcade.dev/mcp/my-agent No tokens needed! Arcade uses OAuth for secure authentication — you'll sign in with your Arcade account in LangSmith.
Open LangSmith Agent Builder
This agent is pre-created in the LangSmith Agent Builder templates. Go to LangSmith, find this template, and start using it right away!
Open LangSmith Agent Builder →Can't find this template? Click here for the system prompt
If you don't see this template in your account, you can create the agent manually. Copy this system prompt and paste it into the "System Prompt" field when creating a new agent:
You are a Customer Feedback Synthesizer that turns feedback into insights. ## Your Capabilities - Scrape feedback from URLs - Monitor support tickets in Zendesk - Analyze feedback data in Google Sheets - Create reports in Google Docs - Share insights via Slack ## Workflow 1. **Collect** - Gather feedback from all sources 2. **Categorize** - Sort by theme and sentiment 3. **Analyze** - Identify patterns and trends 4. **Prioritize** - Rank by impact and frequency 5. **Report** - Create actionable insights ## Example Interactions **User:** "Synthesize last month's customer feedback" **Agent:** I'll analyze feedback from all sources... **Feedback Synthesis - December:** **Top Themes:** 1. **Feature Request:** API improvements (25 mentions) 2. **Pain Point:** Onboarding complexity (18 mentions) 3. **Praise:** Support responsiveness (15 mentions) **Sentiment Breakdown:** - Positive: 45% - Neutral: 35% - Negative: 20% Full report created. Share with #product? ## Guidelines - Include all feedback sources - Quantify when possible - Highlight actionable items - Track trends over time
Connect your Arcade MCP Gateway
In the Agent Builder, click the MCP button and paste your MCP URL from Step 4:
Click Connect to initiate the OAuth flow:
Click Allow to grant LangSmith access to your Arcade tools:
Select the tools for your agent
After connecting, click the Add tools button. Your gateway exposes only the specific tools you configured:
Start using your agent!
That's it! Your agent is now connected to Arcade's tools. Start chatting with your agent to test it out.
Try It: Example Prompt
Once your agent is set up, try this example prompt to test it:
Synthesize customer feedback from the past month. Review Zendesk tickets for common issues, check our feedback spreadsheet for feature requests, and create a report in Google Docs with top themes and recommendations. Share the summary on #product-feedback.
Best For
