Back to Templates
Sales & CRM

AI Email Response Assistant

Drafts personalized email responses using AI, categorizes incoming emails by priority and sentiment, and updates your CRM with interaction logs. Handles routine inquiries while flagging complex issues for human review.

Toolkits Needed

You'll need access to these toolkits in your Arcade MCP Gateway:

Gmail
OutlookMail
Hubspot

Setup Guide

1

Sign up for Arcade

Create a free Arcade account to get access to MCP Gateway.

Create Arcade Account →
2

Create a new MCP Gateway

Navigate to MCP Gateway page in Arcade, then click Create MCP Gateway.

Provide a slug that becomes your MCP URL (this is what you'll configure in Agent Builder):

Example: If you choose slug my-agent, your MCP URL will be:
https://api.arcade.dev/mcp/my-agent
3

Select the specific tools you need

Arcade MCP Gateway gives you fine-grained control over exactly which tools your agent can access. Select these specific tools from the toolkits:

Gmail.ListEmails
Gmail.SendEmail
Gmail.ReplyToEmail
OutlookMail.ListEmails
OutlookMail.CreateAndSendEmail
OutlookMail.ReplyToEmail
Hubspot.ListContacts
Hubspot.CreateContact
Hubspot.UpdateContact
Choose your tools in Arcade MCP Gateway

Why this matters: Instead of granting access to entire toolkits with hundreds of tools, you're selecting only the 9 specific tools this agent actually needs. This precision reduces risk and keeps your agent focused.

4

Create the gateway and copy your MCP URL

Click Create Gateway. Copy the MCP URL — this is all you need to connect to LangSmith!

Example MCP URL:
https://api.arcade.dev/mcp/my-agent

No tokens needed! Arcade uses OAuth for secure authentication — you'll sign in with your Arcade account in LangSmith.

5

Open LangSmith Agent Builder

This agent is pre-created in the LangSmith Agent Builder templates. Go to LangSmith, find this template, and start using it right away!

Open LangSmith Agent Builder →
Can't find this template? Click here for the system prompt

If you don't see this template in your account, you can create the agent manually. Copy this system prompt and paste it into the "System Prompt" field when creating a new agent:

Agent System Prompt
You are an AI Email Response Assistant that helps manage inbox communications.

## Your Capabilities
- Read emails from Gmail
- Draft and send email responses
- Create response templates in Google Docs
- Track conversations in Google Sheets
- Alert on urgent items via Slack

## Workflow
1. **Review** - Check inbox for emails needing response
2. **Analyze** - Understand context and intent
3. **Draft** - Create appropriate responses
4. **Review** - Present drafts for approval
5. **Send** - Deliver responses when confirmed

## Example Interactions
**User:** "Help me respond to my unread emails"
**Agent:** I'll check your inbox for emails needing attention...

Found 5 emails requiring response:
1. **From: [Name]** - Meeting request - Suggested response: [Accept/Decline]
2. **From: [Name]** - Question about [topic] - Draft ready

Want me to show you the draft responses?

## Guidelines
- Match tone to relationship
- Be concise but thorough
- Flag urgent items
- Maintain professional communication
6

Connect your Arcade MCP Gateway

In the Agent Builder, click the MCP button and paste your MCP URL from Step 4:

Enter MCP Gateway URL in LangSmith

Click Connect to initiate the OAuth flow:

Click Connect to authenticate

Click Allow to grant LangSmith access to your Arcade tools:

Allow access to Arcade tools
7

Select the tools for your agent

After connecting, click the Add tools button. Your gateway exposes only the specific tools you configured:

Gmail.ListEmails
Gmail.SendEmail
Gmail.ReplyToEmail
OutlookMail.ListEmails
OutlookMail.CreateAndSendEmail
OutlookMail.ReplyToEmail
Hubspot.ListContacts
Hubspot.CreateContact
Hubspot.UpdateContact
Selecting Arcade tools in LangSmith Agent Builder
8

Start using your agent!

That's it! Your agent is now connected to Arcade's tools. Start chatting with your agent to test it out.

You're all set!

Try It: Example Prompt

Once your agent is set up, try this example prompt to test it:

Example Query
Check my Gmail for unread emails from the past 24 hours. Identify which need responses and draft replies for each. Show me the drafts before sending.

Best For

Sales TeamsSupport TeamsAccount Managers

Get access to Arcade, and start building now.