'%20d='M34.142%207.325A4.63%204.63%200%200%200%2029.7%204h-1.35a4.63%204.63%200%200%200-4.554%203.794L21.48%2020.407l.575-1.965a4.63%204.63%200%200%201%204.444-3.33h7.853l3.294%201.282%203.175-1.283h-.926a4.63%204.63%200%200%201-4.443-3.325l-1.31-4.461z'/%3e%3cpath%20fill='url(%23b)'%20d='M14.33%2040.656A4.63%204.63%200%200%200%2018.779%2044h2.87a4.63%204.63%200%200%200%204.629-4.51l.312-12.163-.654%202.233a4.63%204.63%200%200%201-4.443%203.329h-7.919l-2.823-1.532-3.057%201.532h.912a4.63%204.63%200%200%201%204.447%203.344l1.279%204.423z'/%3e%3cpath%20fill='url(%23c)'%20d='M29.5%204H13.46c-4.583%200-7.332%206.057-9.165%2012.113C2.123%2023.29-.72%2032.885%207.503%2032.885h6.925a4.63%204.63%200%200%200%204.456-3.358%202078.617%202078.617%200%200%201%204.971-17.156c.843-2.843%201.544-5.284%202.621-6.805C27.08%204.714%2028.086%204%2029.5%204z'/%3e%3cpath%20fill='url(%23d)'%20d='M29.5%204H13.46c-4.583%200-7.332%206.057-9.165%2012.113C2.123%2023.29-.72%2032.885%207.503%2032.885h6.925a4.63%204.63%200%200%200%204.456-3.358%202078.617%202078.617%200%200%201%204.971-17.156c.843-2.843%201.544-5.284%202.621-6.805C27.08%204.714%2028.086%204%2029.5%204z'/%3e%3cpath%20fill='url(%23e)'%20d='M18.498%2044h16.04c4.582%200%207.332-6.058%209.165-12.115%202.171-7.177%205.013-16.775-3.208-16.775h-6.926a4.63%204.63%200%200%200-4.455%203.358%202084.036%202084.036%200%200%201-4.972%2017.16c-.842%202.843-1.544%205.285-2.62%206.806-.604.852-1.61%201.566-3.024%201.566z'/%3e%3cpath%20fill='url(%23f)'%20d='M18.498%2044h16.04c4.582%200%207.332-6.058%209.165-12.115%202.171-7.177%205.013-16.775-3.208-16.775h-6.926a4.63%204.63%200%200%200-4.455%203.358%202084.036%202084.036%200%200%201-4.972%2017.16c-.842%202.843-1.544%205.285-2.62%206.806-.604.852-1.61%201.566-3.024%201.566z'/%3e%3cdefs%3e%3cradialGradient%20id='a'%20cx='0'%20cy='0'%20r='1'%20gradientTransform='matrix(-10.96051%20-13.38922%2012.59013%20-10.30637%2038.005%2020.514)'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='.096'%20stop-color='%2300AEFF'/%3e%3cstop%20offset='.773'%20stop-color='%232253CE'/%3e%3cstop%20offset='1'%20stop-color='%230736C4'/%3e%3c/radialGradient%3e%3cradialGradient%20id='b'%20cx='0'%20cy='0'%20r='1'%20gradientTransform='rotate(51.84%20-28.201%2027.85)%20scale(15.9912%2015.5119)'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%23FFB657'/%3e%3cstop%20offset='.634'%20stop-color='%23FF5F3D'/%3e%3cstop%20offset='.923'%20stop-color='%23C02B3C'/%3e%3c/radialGradient%3e%3cradialGradient%20id='e'%20cx='0'%20cy='0'%20r='1'%20gradientTransform='rotate(109.274%2016.301%2020.802)%20scale(38.3873%2045.9867)'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='.066'%20stop-color='%238C48FF'/%3e%3cstop%20offset='.5'%20stop-color='%23F2598A'/%3e%3cstop%20offset='.896'%20stop-color='%23FFB152'/%3e%3c/radialGradient%3e%3clinearGradient%20id='c'%20x1='12.5'%20x2='14.788'%20y1='7.5'%20y2='33.975'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='.156'%20stop-color='%230D91E1'/%3e%3cstop%20offset='.487'%20stop-color='%2352B471'/%3e%3cstop%20offset='.652'%20stop-color='%2398BD42'/%3e%3cstop%20offset='.937'%20stop-color='%23FFC800'/%3e%3c/linearGradient%3e%3clinearGradient%20id='d'%20x1='14.5'%20x2='15.75'%20y1='4'%20y2='32.885'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%233DCBFF'/%3e%3cstop%20offset='.247'%20stop-color='%230588F7'%20stop-opacity='0'/%3e%3c/linearGradient%3e%3clinearGradient%20id='f'%20x1='42.586'%20x2='42.569'%20y1='13.346'%20y2='21.215'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='.058'%20stop-color='%23F8ADFA'/%3e%3cstop%20offset='.708'%20stop-color='%23A86EDD'%20stop-opacity='0'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
Copilot Studio How to use Pylon with Copilot Studio
You want Pylon inside Copilot Studio so it can triage incoming support issues, find issues waiting on follow-up, route issues to the right team, and update support issue records — without you copy-pasting between tabs. Here is the whole setup, once.
Create your Pylon gateway
The gateway is the thing Copilot Studio connects to, and it is where you decide which Pylon tools an agent may use. You create it once and every client reuses it.
-
Create an Arcade account
Sign up and open the dashboard. The free tier is enough to follow this through.
-
Create an MCP Gateway and select your Pylon tools
In the dashboard, create a gateway and pick the Pylon tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
-
Copy your gateway URL
Every client below needs it.
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
Connect the gateway to Copilot Studio
Needs a Microsoft 365 subscription with access to Copilot Studio, plus an Arcade API key.
-
Add an MCP tool to your agent
In Copilot Studio, open your agent → Tools → Add a tool → Model Context Protocol → New tool.
-
Point it at your gateway
Give the server a name and description, put your gateway URL in Server URL, set Authentication to OAuth 2.0 and Type to Dynamic discovery.
-
Authorize and try it out
Saving redirects you to Arcade to approve access. Then start a conversation and use your Pylon tools — Arcade authorizes each service just in time.
Full Copilot Studio guide in the docs steps verified 2026-08-13
Get started with these Pylon prompts
Copilot Studio can now act on your Pylon account. Click a prompt to copy it.
Use tool permissions to control issue changes. Pair it with Contextual Access policies so an agent can review issues without being allowed to reassign work or change issue status.
