Cursor

How to use Freshservice with Cursor

You want Freshservice inside Cursor so it can triage the actionable ticket queue, diagnose a wave of related tickets, give agents the right self-service answer, and prepare a complete ticket handoff — without you copy-pasting between tabs. Here is the whole setup, once.

Create your Freshservice gateway

The gateway is the thing Cursor connects to, and it is where you decide which Freshservice tools an agent may use. You create it once and every client reuses it.

Create an Arcade account

Sign up and open the dashboard. The free tier is enough to follow this through.
Create an MCP Gateway and select your Freshservice tools

In the dashboard, create a gateway and pick the Freshservice tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
Copy your gateway URL

Every client below needs it.
```
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
```

Create a Freshservice gateway Opens the gateway builder in your Arcade dashboard.

Connect the gateway to Cursor

Heads up

Cursor does not refresh MCP OAuth tokens automatically. For a persistent connection, set Authorization to “Arcade Headers” on the gateway in the dashboard.

Open MCP settings

Command Palette (⌘⇧P / Ctrl+Shift+P) → Open MCP Settings, then click “New MCP Server”.

Add the gateway to mcpServers

{
  "mcpServers": {
    "mcp-arcade": {
      "url": "https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>"
    }
  }
}

Try it out

Ask Cursor to use one of your Freshservice tools.

Full Cursor guide in the docs steps verified 2026-08-13

Try these Freshservice prompts

Cursor can now act on your Freshservice account. Click a prompt to copy it.

Keep ticket conversations and requester details out of contexts that do not need them with scoped access. Pair it with Contextual Access policies to limit the agent to read-only triage and require approval before it can change a ticket or service record.

How to use Freshservice with Cursor

Create your Freshservice gateway

Create an Arcade account

Create an MCP Gateway and select your Freshservice tools

Copy your gateway URL

Connect the gateway to Cursor

Open MCP settings

Add the gateway to mcpServers

Try it out

Try these Freshservice prompts

Ready to actually ship your agent?