Claude Code How to use Freshservice with Claude Code
You want Freshservice inside Claude Code so it can triage the actionable ticket queue, diagnose a wave of related tickets, give agents the right self-service answer, and prepare a complete ticket handoff — without you copy-pasting between tabs. Here is the whole setup, once.
Create your Freshservice gateway
The gateway is the thing Claude Code connects to, and it is where you decide which Freshservice tools an agent may use. You create it once and every client reuses it.
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Create an Arcade account
Sign up and open the dashboard. The free tier is enough to follow this through.
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Create an MCP Gateway and select your Freshservice tools
In the dashboard, create a gateway and pick the Freshservice tools you want to expose. The gateway is what your client connects to, and it is where tool access is decided.
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Copy your gateway URL
Every client below needs it.
https://api.arcade.dev/mcp/<YOUR-GATEWAY-SLUG>
Connect the gateway to Claude Code
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Add the gateway as a remote HTTP MCP server
claude mcp add arcade --transport http "<YOUR_ARCADE_GATEWAY_URL>"
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Verify it was added
claude mcp get arcade claude mcp list
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Try it out
Open Claude Code in your project and ask it to use one of your Freshservice tools.
Full Claude Code guide in the docs steps verified 2026-08-13
Try these Freshservice prompts
Claude Code can now act on your Freshservice account. Click a prompt to copy it.
Keep ticket conversations and requester details out of contexts that do not need them with scoped access. Pair it with Contextual Access policies to limit the agent to read-only triage and require approval before it can change a ticket or service record.
